1. Introduction
These Terms and Conditions govern the use of the pallet delivery quotation and booking services provided by Megh Transport Solutions ("we", "us", or "our"). By using our service, you agree to be bound by these terms.
2. Quotation and Pricing
All quotes provided through our online calculator are estimates based on the information supplied. Final pricing is subject to confirmation and may vary based on:
- Actual pallet dimensions and weight at the time of collection
- Any changes to the collection or delivery address
- Additional services requested at or after the point of booking
- Fuel surcharges or access restrictions at either address
All prices are quoted in GBP and are subject to VAT at the prevailing rate (currently 20%).
3. Pallet Preparation Requirements
It is the sender's responsibility to ensure that:
- All pallets are properly wrapped, strapped, and stable for transit
- Goods are adequately packed within the pallet dimensions selected
- The pallet's actual weight does not exceed the limit for the chosen pallet type
- Accurate contents and value are declared at the time of booking
4. Prohibited Items
The following items cannot be carried through our network:
- Vehicle engines and parts containing fluids
- Hazardous or dangerous goods (as defined by ADR regulations)
- Fragile goods that cannot withstand standard pallet-network handling
- Live animals or perishable goods (unless pre-agreed in writing)
- Firearms, ammunition, or illegal substances
- Personal effects being moved as part of a house removal
5. Collection and Delivery
Pallet deliveries are made to a kerbside location only. Our drivers will not enter premises to collect or deliver your pallet. Deliveries are made to ground-level, accessible locations on solid, flat surfaces suitable for pump truck operation.
We cannot collect or deliver on steep inclines, gravel driveways, or locations requiring a two-man lift unless specifically agreed and charged accordingly.
6. Tail Lift Requirements
If you require a tail lift at the collection or delivery address, you must select a tail-lift vehicle option at the time of booking. Failure to do so may result in your collection or delivery being unable to proceed.
7. Insurance and Liability
We provide liability cover for the cost price of goods on your pallet up to a maximum of £5,000 per 1,000 kg. This cover is subject to the conditions of carriage set out by the Road Haulage Association (RHA). We are unable to offer insurance for personal possessions moved on pallets as part of a house removal.
Claims for damage must be reported in writing within 7 days of delivery.
8. Cancellation Policy
Cancellations must be made at least 24 hours before the scheduled collection time. Cancellations made after this point may be subject to a cancellation fee of up to 50% of the total booking value.
9. Incorrect Declarations
If goods are incorrectly declared (wrong weight, dimensions, or contents), we reserve the right to recharge the difference in cost. Knowingly providing false declarations may result in the shipment being refused or held.
10. Contact Us
For any questions regarding these Terms and Conditions, please contact:
- Phone: 0121 516 5014
- Email: admin@meghtransportsolutions.com